Refund policy
Return, Refund and Exchange Policy:
Returns and Exchanges are only allowed on UNOPENED products purchased through www.glazyboo.com and within 30 days of the original purchase date.
We will make sure to credit the purchase price to your original payment method within five business days after receiving and inspecting the returned package.
Please note that we do not provide refunds for products that have been damaged by the customer or for products that have been opened and removed from their original packaging due to sanitary reasons. This includes GlazyLash products, false eyelashes, self-adhesive eyelashes, magnetic eyelashes, adhesive strips, lash applicators, and other eye-area products that have been opened, tried on, used, or removed from their original protective packaging.
We would like to inform our valued customers that, in adherence to our return policy, we require a photograph of the product(s) before initiating any refund or request. This step allows us to accurately determine if there are any defects present and proceed with the appropriate measures accordingly.
Refunds will be processed in accordance with our policy, including eligibility criteria and timeframes, even if a customer has not explicitly requested a refund. We reserve the right to initiate refunds for eligible cases based on our policy guidelines.
All cosmetics, makeup, wigs, hair creams, intimate wear, or treatments are final sale and cannot be returned or exchanged. Please always contact us first by email.
Cancellation Policy:
Our order processing and shipping systems are designed for efficiency and speed. Your order will begin to be processed immediately after you click the "Complete Purchase" button at checkout. Therefore, your order cannot be canceled or modified in any way once it has been submitted.
Delivery Address:
As a customer, it is your responsibility to provide the correct delivery address at the time of purchase. If you realize that you have provided an incorrect delivery address, please contact us at support@glazyboo.com as soon as possible before the delivery is made. We will provide you with the available tracking information to help locate your package. This information is also available in your shipping confirmation email. Please note that once a package has entered the carrier network, we may not be able to change the delivery address ourselves. We therefore recommend contacting the final-mile delivery carrier directly to request an address correction or delivery update.
Exchanges and Replacements:
If, for any reason, you require a return due to missing products with valid proof, or in the event of an error made on our part, we are happy to offer an exchange or replacement for the affected items. However, please note that any product provided as part of an exchange or replacement cannot be exchanged again or refunded.
In the event of a claimed non-receipt of an order, any product replacement or reshipment will replicate the contents of the original order and is not eligible for alterations.
At GlazyBoo, we strive to provide excellent customer service and ensure that you are satisfied with your purchases. If you encounter any issues with your order, please do not hesitate to reach out to our customer support team. We will be glad to assist you with the appropriate resolution.
Damaged Products:
Our unwavering commitment is to uphold the quality and integrity of our products. In the unfortunate event that you receive a product with visible damage or encounter any other issues on the day of delivery, we kindly request your assistance in promptly addressing the situation.
We ask that you take clear photographs of the damaged or defective product(s) on the same day they are received. It is essential that these photographs distinctly depict the issue encountered, as this documentation plays a crucial role in our assessment process.
Please be aware that, to ensure the validity of your claim, we must receive these photographs on the same day the product was received. If we receive photographs after this timeframe, we may have difficulty establishing whether the damage occurred during transit or after delivery, which could result in the claim being voided. When a claim is voided, the possibility of a refund may be limited, and the resolution may instead include a product replacement, depending on the circumstances under consideration.
We appreciate your understanding and cooperation in adhering to these guidelines. They are designed to maintain fairness and transparency in our resolution process for any issues that may arise with our products.
How to start a return?
Be sure to return the package using a trackable shipping service.
As the sender, you are responsible for returning the package. Please retain your shipping receipt and tracking information.
Product Disclaimers:
Because we are always trying to enhance the efficacy of our formulas, our formulas and ingredient lists may change periodically.
If you receive a product from an online order or from one of our third-party retailers with a different ingredient list than the most recent version displayed on our website and would prefer the latest formula instead, please contact us at support@glazyboo.com. We will be happy to review the situation and assist you with an appropriate return or exchange where eligible.
To us, clean means being as natural as reasonably possible while still performing well. To provide a unique, healthy, high-performing, and premium experience, our products are made with natural components and may occasionally contain minimal safe synthetic additives.
Our objective is not to be "100% organic" or "certified organic." If that is what you require, GlazyBoo products may not be suitable for you.
Please contact us before purchasing if you have severely sensitive skin, allergies, or other relevant concerns. This will allow us to assist you in determining whether a GlazyBoo product may be appropriate for you.
GlazyBoo is not responsible for medical claims expressed in individual customer testimonials.
Statements made regarding these products may not have been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
All information supplied on our website is provided for general informational purposes and is not intended to replace information or advice provided by qualified healthcare professionals.
Before using any product, please consult your healthcare practitioner regarding any potential interactions, allergies, or medical concerns.
Regarding our Acai, Rosacea, and Anti-Cellulite products:
Results vary depending on the individual, and consistent use over time may provide the best opportunity to observe results.
Any improvement or change in appearance or feel should be considered in the context of cosmetic product use. The ingredients may include natural extracts, and results should not be compared to those obtained through surgical or medical treatments.
Product benefits may be based on customer feedback, testimonials, before-and-after examples, and commonly reported ingredient properties. Individual results are not guaranteed.
Guarantees:
GlazyBoo's Satisfaction Guarantee and 30-Day Promise reflect our commitment to customer service and product quality. If you experience an issue with your purchase, please contact us within 30 days and we will review your concern and work with you to determine an appropriate resolution in accordance with this Refund Policy.
The Satisfaction Guarantee and 30-Day Promise are not unconditional money-back guarantees, free trials, or a right to use, wear, test, or try a product and subsequently receive a refund.
The 30-Day Promise refers to the period in which an eligible concern or return may be submitted. It does not override the return, refund, exchange, or promotional eligibility requirements stated in this policy.
Products that have been opened, tried on, used, worn, altered, or removed from their original protective or sanitary packaging may no longer qualify for the Satisfaction Guarantee, 30-Day Promise, return, or refund under our voluntary return policy where health, hygiene, or sanitary considerations apply. Contacting GlazyBoo within the 30-day period does not automatically make an opened, used, or otherwise ineligible product refundable.
Depending on the circumstances and eligibility of the order, our efforts to resolve a customer concern may include product guidance, troubleshooting, replacement, exchange, store credit, another appropriate solution, or a refund where the order qualifies for one.
Promotional products and Buy One Get One Free (BOGO) orders remain subject to the promotional product conditions stated below. The Satisfaction Guarantee and 30-Day Promise do not create or transfer refundable value to a complimentary promotional item and do not override the eligibility requirements applicable to promotional orders.
Our Satisfaction Guarantee, 30-Day Promise, and voluntary return policy do not limit any statutory rights or remedies that may apply under applicable consumer law, including rights relating to defective, damaged, incorrectly supplied, or otherwise legally nonconforming products.
Promotional and Buy One Get One Free (BOGO) Items:
Promotional items, including products provided free of charge as part of a Buy One Get One Free (BOGO) offer, are not eligible for return, exchange, refund, or cash value unless otherwise expressly stated by GlazyBoo. Any eligible return or refund applies only to the original purchased item.
A BOGO promotion consists of one purchased item and one complimentary promotional item. The promotional offer and the designation of the purchased and complimentary items are established as part of the original transaction. Customers may not choose, switch, substitute, or redesignate which product is considered the purchased item and which product is considered the complimentary promotional item after the order has been placed based on which product they later open, try on, use, keep, or wish to return. This applies even when both products are identical in style, color, size, or product type.
If the purchased product has been opened, tried on, used, or removed from its original protective packaging, it cannot be returned or refunded due to health, hygiene, and sanitary concerns.
Opening, trying on, using, or otherwise making the purchased item ineligible for return does not transfer its purchase value, return eligibility, or refundable status to the complimentary promotional item. The complimentary promotional item remains a free promotional item regardless of whether it is unopened or unused.
Likewise, opening, trying on, using, or removing the complimentary promotional item from its original protective packaging does not make the purchased item independently eligible for return or refund while the customer retains the benefit of the promotional item.
BOGO products are supplied together as part of one promotional offer. Once either the purchased item or the complimentary promotional item has been opened, tried on, used, or removed from its original protective packaging, the BOGO order is no longer eligible for a partial return or refund under our voluntary return policy.
Opening or using either item does not transfer, create, or restore refundable value to the other item. An unopened or unused product remaining from a BOGO order does not automatically become eligible for a refund solely because the other product was opened, tried on, or used.
Receiving an additional promotional product does not create a refundable or cash value for either an opened or used purchased product or the complimentary promotional product.
These promotional return restrictions apply to voluntary returns and do not limit any rights or remedies that may be required by applicable law in cases involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming products.
We understand that this policy may cause some inconvenience, but it is necessary to maintain our quality, hygiene, and customer-safety standards. Should you have any additional questions or concerns regarding our return and refund policies, please contact us at support@glazyboo.com.